Guidance for Wales
Local authorities assess care and support under Welsh legislation. Care Inspectorate Wales regulates services.
Where to begin
- Contact the local authority for a care and support assessment.
- Check Care Inspectorate Wales before choosing regulated home care.
- Attendance Allowance applies, while adaptation routes and DFG limits follow Welsh rules.
Visual guides
See the decision at a glance
- Ask the local authorityRequest a care and support needs assessment and explain urgency, communication needs and outcomes.
- Receive the planAsk for the written eligibility decision, care and support plan, personal outcomes and review date.
- Understand chargesObtain the financial assessment and written contribution under current Welsh rules.
- Challenge or complainUse the local-authority process, advocacy and Public Services Ombudsman for Wales routes as appropriate.
Care and funding
Ask the responsible council or health and social-care body for an assessment before assuming you must arrange everything privately. Request the written eligibility, care-plan and charging decisions.
Benefits and legal planning
Use the official benefit and legal documents for Wales. Do not copy forms, thresholds or terminology from another UK nation.
Complaints and safeguarding
Start with the service or commissioning body. Ask for its written complaints route and raise immediate abuse, neglect or danger through the local safeguarding or emergency route.
Urgent health help
Call 999 for a life-threatening emergency. For other urgent problems use the official NHS urgent-care service operating in Wales; local arrangements can differ.
Official starting points
Guides that apply here
These have been selected for Wales; guides that apply only in another UK nation are not shown.
Disabled Facilities Grants: limits, assessment and application
Learn Disabled Facilities Grant maximums for 2026, means testing, occupational therapy assessment, application steps and approval times across the UK.
Useful if: For disabled people who need major home adaptations, and the family members, landlords or advisers helping them apply before work begins.
Read the guideLasting power of attorney: forms, fees and how to apply
Lasting power of attorney forms let adults in England and Wales appoint trusted decision-makers; choose the right type and register it before it is needed.
Useful if: For adults in England or Wales who want to plan who may make financial or health decisions for them, and people supporting them with the process.
Read the guideFinancial assessment for care: income, savings and your home
Prepare for a UK care financial assessment, understand 2026/27 capital limits, income, property disregards and how deprivation of assets is considered.
Useful if: For people planning or receiving council-funded home support or a care-home placement, and relatives helping organise records or question a contribution decision.
Read the guideLiving wills: advance decisions and advance statements
Understand advance statements and advance decisions to refuse treatment, including how legal rules and document requirements differ across the UK.
Useful if: Adults who want clinicians and trusted people to understand their future treatment wishes, and supporters helping them record those wishes clearly.
Read the guide